Question 1

What are your toys made of?

Accepted Answer

Each of Rex’s Toy Shop’s toys are made of 100% platinum cured silicone that has been tested and certified as skin safe. We use cosmetic grade mica and silicone pigments to color our toys.

Question 2

How firm are your toys?

Accepted Answer

Our toys come in four firmness options:

Firm is shore 10A
Medium is shore 00-50
Soft is shore 00-30

Here is what that means. The shore firmness scale measures firmness in samples of the same shape and size, and the silicone we get from our manufacturer is meant to be that firmness if we were to pour a sample in the same size and shape as the control that was tested. Because we are creating toys in a variety of shapes and sizes, how firm a toy feels will vary based on shape and size. So a large Chonk in our soft firmness may actually feel the same or a little firmer than a small chonk in medium firmness. Pigment and other silicone additives can also affect the firmness of a toy, the more pigment generally, the more firm a toy may feel. When we label a toy with a shore firmness or describe it with our firmness chart, that means that we have poured that toy using the silicone labeled as that firmness from the manufacturer. It does not mean that it will measure as that shore if you test it with a durometer at home, due to the factors we just discussed that can cause variation.

If you need a specific firmness to meet your preferences or for medical reasons, please let us know and we can work with you on a custom order. While we cannot control every aspect of this material, we can advise pigment choices, shapes, sizes, etc, that may help better meet your firmness needs.

Question 3

Can I order one of the toys in your shop with custom dimensions?

Accepted Answer

Unfortunately, no. Our toys come from molds and the dimensions cannot be altered. You cannot order a toy in our shop in custom dimensions.

Question 4

How do you package and ship toys?

Accepted Answer

We seal our toys in bags, wrap them in tissue paper as padding, and package them in discreet plain brown boxes. Our return address reads FG to protect your privacy and prevent someone else from guessing at what your fun new package contains.

Question 5

How long will it take to get my toy?

Accepted Answer

For inventory toys, we aim to ship your toy within a week of purchase. We ship within the US with USPS and shipping generally takes 3-5 days. Inventory toys should get to you within two weeks of purchase.

When a toy has shipped, you should receive an email with a tracking number. Once a toy leaves our hands we do not have control over how fast it gets to you. If you have a problem with your toy not arriving on time or going missing after it has shipped, please contact your postal carrier.

Custom order wait times can vary and a quoted time range will be given when ordering a custom.

Question 6

What is pre-shop?

Accepted Answer

Pre-shop is an hour time period before a drop where we make the new product listings visible but not yet purchase-able. This allows you time to read the entire listing and think about purchases in a low-pressure environment before inventory becomes available for purchase.

Question 7

What is a Whoop(s)?

Accepted Answer

A whoop(s) is a toy that has defects such as nicks, tears, or air bubbles. While these defects do not affect the use or safety of your toy, it may need some extra care to keep it clean. We will not sell toys with defects we consider unsafe. Our models, molds, and toys are all handcrafted by us and so texture variation, small scuffs, and surface imperfections are normal and not considered defects.

The difference between a whoops and a mold quirk comes in how it affects the toy. Mold imperfections are in every model cast with that mold. The silicone is poured into the mold as a viscous liquid, it fills the mold, and it cures to that shape. There may be some areas with surface texture or small divots or blips of silicone that look very similar to an air bubble or nick. A mold quirk such as a divot, scuff, or surface texture, should act no different than intentional fine textures such as ridges, creases, or wrinkles. It should not present a weak spot on the toy, it is an aesthetic variation only. A nick that occurs after a toy has cured, during demolding or during cleaning and handling before its sent out, will have an uneven surface with microtears, and that can require extra time to carefully clean after use, or gentler care so as not to cause further damage.

Question 8

What is a Pour? What does Fade/Marble/Split/Etc Mean?

Accepted Answer

A pour is the picking of one or more pigments to color the silicone, the mixing of those with the silicone, and then the technique of pouring the liquid silicone of those colors into a mold. Silicone is a viscous liquid when we are working with it, we can control some aspects of the pouring process but it sure seems to have a mind of its own as well, so the way it may layer or pattern when filling the mold can be unpredictable. We do have words for certain types of pours, which for us means we do that pour in a certain technique that through experience we have found creates a certain type of result.a certain type of result.

Question 9

What can I expect when I order a named color?

Accepted Answer

Well, that really depends! When you order a custom, we will do our best to let you know what to expect. In general, if you order a named color you can expect that we will mix the pigments into the silicone in the same amounts as we usually do for that color, and layer and pour the colors using the same technique as we usually do. We can’t promise all toys in a certain coloration will look the same though, because silicone is unpredictable and this is a lot of art as well as science. We are not a large production

company making hundreds or more of identical items, we are a small business of a couple humans, making artsy hand-crafted dongs to bring a little more whimsy and joy into finding a safe sex toy. The toy you get will be one of a kind. Some colorations lend better to replication, some have huge variations between pours. If you are very particular about the exact color placement and look of a pour, please make us aware so we can let you know if that is something within our ability to do.

A fade is a gradient of one color to another. For example, a fade of yellow to red may start with yellow at the tip of the toy, and the yellow will darken to orange and then to red in a slow gradient as you progress down the shaft to the base.

A marble is a mix of several colors in a seemingly random pattern, in which you can still distinguish the individual colors (although there may be some fading between them). For example, a marble of blue, green, red, and yellow would have spots on the toy of each of those colors, and would not be the brown blend they might be if just all stirred together. A spiral marble is a variation in which the colors spiral down the toy, reminiscent of a candy cane or barber shop pole.

A split is when there are two or more horizontal stripes on a toy. Usually, a split is seen between the base and shaft, although it can be done at any area. If ordering a split, please specify if you want it elsewhere, or else it will be done between the base and shaft. A vertical split are vertical stripes of color on a toy. A split may be a perfectly straight clean line, or may blur a little, almost like a small fade in just that tiny area where the colors meet.

A ribbon is a pattern that happens when silicone folds over on itself during pouring. Ribboning can take many forms and look similar to marble, but often creates tighter thinner bands of multiple colors.

Question 10

Do your toys vary in color or other characteristics?

Accepted Answer

Yes. Since our toys are handmade, there will be slight differences in appearance between toys, no two toys are 100% identical. You may see slight marks or other imperfections on your toy that you may not see on another toy. This may be due to slight differences with our molds, or this can be related to our release agents, which are added to the molds and can create slight differences in textures between toys.

Our colors are hand-mixed in batches. When a batch of color runs out, a new batch is mixed. This new color will be similar to the last batch but never identical.

Our molds may expand slightly or contract over time, and this may cause slight variances in sizes with our toys. These differences are typically negligible. The specifications listed at the bottom of each product page are for general guidance only, the actual dimensions of your toy may vary slightly.
Toys may vary from the product photos slightly. They may contain small markings, colors or other characteristics that are not shown in the product photo for various reasons. Please remember, these are handmade items and can vary slightly from one toy to the next.

Question 11

Email List

Accepted Answer

Our Email List
Email subscribers receive exclusive special offers, savings, promotions and news. We NEVER share, sell or rent our mailing lists - Read our Privacy Policy.

How Do We Ensure Your Selections?
For your own protection we will send you an email to confirm that you wish to subscribe to the selected mailing list. You will then need to confirm your choice. We require this "double opt-in" to ensure that you are getting the email that you want to the correct email address.

Unsubscribing from Email Lists
You can unsubscribe by clicking on the unsubscribe link located at the top and bottom of each promotional email.
You will receive a final email confirming that your address has been removed from our lists. Please allow up to 48 hours for this to take effect. You may receive one or two promotional emails between the time you request to be removed from a list and the time that we are able to physically remove you from our database. We thank you for your patience.
To ensure that you are getting order confirmation emails, customer service replies and the emails that you subscribe to, be sure to add us to your address book. Some internet providers have spam filters which will inadvertently block email unless the sender is in your address book. To ensure that our special offers and information get to you, please add: cs@shopdocjohnson.com to your address book.

Question 12

My Account

Accepted Answer

How to Change Your Account Information
You can change your account information at any time. Log on with your user name and password and click the My Account link located at the top of every page. Each section displayed on your account page has an edit link that allows you to change the information contained within that section. Customers may change the following information: Username, Email, Password, Billing & Shipping Addresses, Currency and Player Preference. To change other information, you will need to contact customer service.

Question 13

Shopping Cart

Accepted Answer

Adding Items to Your Cart
To add an item to your shopping cart, click the Add to Cart link found on each product page.

Adjusting Quantity
To adjust the quantity of any item in your cart, type the number you want to order in the Quantity box, then click the Update button.

Removing Items from Your Cart
To remove an item from your shopping cart, check the Remove box, then click the Update button.

Question 14

Writing Product Reviews

Accepted Answer

Reviewer guidelines
The most important guideline is: Write about what you liked (or didn't like) and why. Other users care about your opinion. It is best to focus most of your comments on the product you're reviewing, you can also selectively compare it to related items. Finally, even though you're reviewing adult material, please do not use offensive language.

Review posting
All reviews are evaluated by editorial staff. We reserve the right to publish submitted reviews in full, in part or not at all. Once approved, reviews will be displayed on the product description page for the product that you reviewed.

Verified Buyer Reviews
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Review usage terms
We reserve the right to edit reviews for appropriateness and accuracy. The posting of reviews on our site is done without any promise of present or future acknowledgement or compensation. All posted reviews become our nonexclusive property, with limited republishing rights retained by the author. By submitting a review, you are granting us a license to use, reproduce, revise or display such postings.

Dispute Resolution
By using this web site, viewing its contents or ordering from us, you agree to resolve any disputes with us by first contacting us via email. If you are not able to obtain resolution of your dispute via email, you agree that it will then be resolved by dispute resolution located in San Francisco, California, U.S.A.

FAQ

Frequently asked questions